CPMS Help Section
Alternatively, you can navigate to this link, where you will be presented with the following screen allowing you to select which application you are trying to register for, before being redirected to the relevant sign-up page
Please note: If your email address ends in @nihr.ac.uk, there is no need to register for an account, you can sign in using your NIHR Hub credentials without registering.
After you have entered your email address, the system will send a confirmation email with a link to follow, which will then allow you to set a new password for the system.
Please note: If your email address ends in @nihr.ac.uk, your password is the same as your NIHR Hub login. If you’d like to reset this, you can do so on via the directory on the hub or by clicking this link.
If you receive this error message, you must wait 5 minutes for your account to reset before you can access it.
Please note: If you try a password reset whilst your account is locked, you will not receive an email. You must wait for the timeout period to expire, before either trying to login again or request a password reset.
Upon clicking this link, you will be redirected to the following screen where you can then update the email address associated with your account
Please note: It is also not possible to merge user accounts.
This can be done by following the link in the error message displayed after trying to login to the system or by clicking here.
Please note: If you do not have an account and attempt to follow this process, you will not receive an email.
There have also been a number of other improvements including, improved error messaging, updated account processes and performance and stability improvements to the system.
In the context of the Apps Portal (https://portal.nihr.ac.uk), the user will be prompted to provide consent to the transference of personal data between the identity provider and the end application, with the purpose of validating credentials and ensuring the users have access to the correct and appropriate application.
As things stand, the NIHR Hub acts as a separate entity, therefore consent is provided as part of the AUP acceptance. The steps to providing consent, or otherwise, are listed below alongside a diagram illustrating this.
Step 1: To proceed you have to tick certain fields and you 'tick' to confirm your consent to certain data being used The 'data list' will be different for each system. The linked Privacy Notice tells you more about how your data used within the system. If there are optional fields and you do not select them then that data will not be transferred from the login provider (IDG) to the actual system you are trying to use.
Step 3: If you choose the “Cancel” option then the login process is stopped and the user is redirected away from the next screen. The user is able to complete the process again at a later point if required. Anyone wishing for the initial data provided to be deleted should contact the Service Desk.
Step 4: If you use multiple systems you may end up going through multiple consent screens. Once you have Accepted each system’s consent you will not be prompted again.
Email OTP is a form of Multi-factor Authentication (MFA) applied to Identity Gateway (IDG) accounts to add an extra layer of security to protect your account. A one-time passcode is a unique number we send you by email to verify your account.
How does it work?
After successfully signing into your account, you will be directed to the “Email Verification” page.
At this point, an email will automatically be sent to the email address you are trying to sign in with from firstname.lastname@example.org which is valid for 15 minutes. The email will be similar to the one provided below:
You will need to enter the 6-digit number provided in this email into the Email Verification screen and then select authenticate.
When you successfully enter the Email OTP code and press authenticate, a cookie is automatically applied to your Web browser. This cookie will remember your device for 30 days before expiring. Once expired, you will be prompted to enter another Email OTP code when you next sign in.
How often do I need to enter the passcode?
A new passcode will be required for each of the following scenarios:
- Every 30 days when the previous cookie expires
- Signing in on a new unauthenticated device
- Signing in through a new unauthenticated web browser
Please see the “How do I change my email address?” section
What do I do if I don't receive the email?
If you have not received the email containing a code within 15 minutes, check your Junk/Spam folder first before checking with your local IT support to see if email@example.com is on your safe senders list.
If this does not resolve your issue, see the “Further help needed” secton on who to contact for support.
What do I do if I see an error message?
An error message will be shown for the following reasons:
- Your code has expired (more than 15 minutes has passed)
- Another new code has been requested (e.g. by another user of a shared account)
- The wrong code has been entered
- 30 minutes has passed and your session has expired
- You have not entered a code
If you are seeing an error message, please try the following:
- Check you are entering the correct code / manually type the code into the provided box, making sure there are no white spaces included
- Use the “Resend Code” option to receive a new code to authenticate your account
- Note, using this will automatically invalidate the original code (so this can no longer be used), and provide you with a new code
- Close down your browser and then sign back in
Who do I contact if I have an issue?
Please see the “Further help needed” secton
If you require further assistance with logging into your account or experience any technical issues, please contact the CRN Servicedesk team by emailing firstname.lastname@example.org or by calling 0207 333 58 94.
For general CPMS guidance, please contact the Study Support Service Helpdesk by emailing email@example.com.