In order to register for an account, you can follow the ‘Create Account’ link from the login page. This will then automatically present you with the sign-up page for the application you are trying to access.



Alternatively, you can navigate to this link, where you will be presented with the following screen allowing you to select which application you are trying to register for, before being redirected to the relevant sign-up page



Please note: If your email address ends in @nihr.ac.uk, there is no need to register for an account, you can sign in using your NIHR Hub credentials without registering.

If you have forgotten your password, you can reset this by clicking the ‘Reset Password’ link on the login screen. Alternatively, you can navigate to this link where you will be presented with the password reset form.

After you have entered your email address, the system will send a confirmation email with a link to follow, which will then allow you to set a new password for the system.

Please note: If your email address ends in @nihr.ac.uk, your password is the same as your NIHR Hub login. If you’d like to reset this, you can do so on via the directory on the hub or by clicking this link.

Accounts can be locked for several reasons, including 5 successive failed login attempts or something going wrong during the registration process. When you account is locked, you will see the following error message after trying to login to your account.



If you receive this error message, you must wait 5 minutes for your account to reset before you can access it.

Please note: If you try a password reset whilst your account is locked, you will not receive an email. You must wait for the timeout period to expire, before either trying to login again or request a password reset.

Unfortunately, it is not possible to change the email address of your account once this has been registered on the system, so if your email address changes you will need to re-register on the system.

Please note: It is also not possible to merge user accounts.

If an account is registered on the system but is not activated within the initial 24 hour period of recieving the confrimation email, you must first re-verify the account before you can login.

This can be done by following the link in the error message displayed after trying to login to the system or by clicking here.

Please note: If you do not have an account and attempt to follow this process, you will not receive an email.

As part of the improvements to the CRNCC Hub, we have re-designed the login page to help provide a better user experience when using the systems. Whereas previously there were two different logins, these have been consolidated into one single login with the system being able to recognise the email address entered and signpost you to the correct sign-in option.

There have also been a number of other improvements including, improved error messaging, updated account processes and performance and stability improvements to the system.

General Data Protection Regulation (GDPR) was introduced in 2018, requiring consent to the storage and processing of personal data on NIHR systems.

In the context of the Apps Portal (https://portal.nihr.ac.uk), the user will be prompted to provide consent to the transference of personal data between the identity provider and the end application, with the purpose of validating credentials and ensuring the users have access to the correct and appropriate application.

As things stand, the NIHR Hub acts as a separate entity, therefore consent is provided as part of the AUP acceptance. The steps to providing consent, or otherwise, are listed below alongside a diagram illustrating this.

Step 1: To proceed you have to tick certain fields and you 'tick' to confirm your consent to certain data being used The 'data list' will be different for each system. The linked Privacy Notice tells you more about how your data used within the system. If there are optional fields and you do not select them then that data will not be transferred from the login provider (IDG) to the actual system you are trying to use.
Step 2: To proceed you tick a box to confirm that you will adhere to the system Terms and Conditions and are content with the Privacy Policy.
Step 3: If you choose the “Cancel” option then the login process is stopped and the user is redirected away from the next screen. The user is able to complete the process again at a later point if required. Anyone wishing for the initial data provided to be deleted should contact the Service Desk.
Step 4: If you use multiple systems you may end up going through multiple consent screens. Once you have Accepted each system’s consent you will not be prompted again.

If you require further assistance with logging into your account or experience any technical issues, please contact the CRN Servicedesk team by emailing crn.servicedesk@nihr.ac.uk or by calling 0207 333 58 94.

For general NIHR Learn guidance, please refer to the following link or contact the Workforce Development Team by emailing crncc.training@nihr.ac.uk